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Got a Question for Us?

Whether you need help choosing the perfect pool table, have a question about your order, or want setup advice, we are ready to help.

Most messages answered within 1 business day
Ways To Connect

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Email

support@thearcadehouse.com
Replies within 24 hours

Phone

(667) 256-7659
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long does shipping take for large items like pool tables?

Most pool tables, ping pong tables, and home theater seating ship within 5 to 10 business days via freight carrier. You will receive tracking information by email once your order leaves our warehouse. Delivery times may vary depending on your location, and our team will coordinate a delivery window that works for you.

Do you offer free shipping on orders?

Yes, we offer free shipping on all orders over $100. Since most of our products exceed that threshold, the majority of orders ship at no additional cost. For smaller accessories or add-ons under $100, standard shipping rates are calculated at checkout.

What is your return policy for large furniture items?

We accept returns within 30 days of delivery for items in their original packaging and unused condition. Because pool tables, home bars, and theater seating are shipped via freight, return shipping costs may apply. Please contact our support team before initiating a return so we can walk you through the process.

Can I exchange a product if I chose the wrong size or style?

Absolutely. If you need a different size, finish, or configuration, reach out to us within 30 days of receiving your order. We will arrange the exchange and help you find the right match for your space. Our team can also assist with measurements and room planning before you commit to a swap.

How do I know which pool table size fits my room?

We recommend allowing at least 5 feet of clearance on all sides of the table for comfortable cueing. For a standard 8-foot table, that means a room size of roughly 17 by 13.5 feet. If you are unsure, send us your room dimensions and we will recommend the best fit.

Do your home theater seats require assembly?

Most of our home theater seating arrives partially assembled and can be set up in under 30 minutes with basic tools. Each product listing includes specific assembly details and what is included in the box. If you run into any issues during setup, our support team is happy to help troubleshoot over the phone or via chat.

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Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For

Fast Response

Every message gets a thoughtful reply within one business day, often much sooner.

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Your payment and personal data are protected by industry-standard encryption at every step.

Quality Guaranteed

We stand behind every product we sell with a satisfaction guarantee and dedicated support.

Free Shipping

Orders over $100 ship free, and our freight team coordinates delivery at your convenience.