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Whether you need help choosing the perfect pool table, have a question about your order, or want setup advice, we are ready to help.
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Frequently Asked Questions
How long does shipping take for large items like pool tables?
Most pool tables, ping pong tables, and home theater seating ship within 5 to 10 business days via freight carrier. You will receive tracking information by email once your order leaves our warehouse. Delivery times may vary depending on your location, and our team will coordinate a delivery window that works for you.
Do you offer free shipping on orders?
Yes, we offer free shipping on all orders over $100. Since most of our products exceed that threshold, the majority of orders ship at no additional cost. For smaller accessories or add-ons under $100, standard shipping rates are calculated at checkout.
What is your return policy for large furniture items?
We accept returns within 30 days of delivery for items in their original packaging and unused condition. Because pool tables, home bars, and theater seating are shipped via freight, return shipping costs may apply. Please contact our support team before initiating a return so we can walk you through the process.
Can I exchange a product if I chose the wrong size or style?
Absolutely. If you need a different size, finish, or configuration, reach out to us within 30 days of receiving your order. We will arrange the exchange and help you find the right match for your space. Our team can also assist with measurements and room planning before you commit to a swap.
How do I know which pool table size fits my room?
We recommend allowing at least 5 feet of clearance on all sides of the table for comfortable cueing. For a standard 8-foot table, that means a room size of roughly 17 by 13.5 feet. If you are unsure, send us your room dimensions and we will recommend the best fit.
Do your home theater seats require assembly?
Most of our home theater seating arrives partially assembled and can be set up in under 30 minutes with basic tools. Each product listing includes specific assembly details and what is included in the box. If you run into any issues during setup, our support team is happy to help troubleshoot over the phone or via chat.
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